Sourcing and vendor management
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Sourcing & vendor management: A key driver in the customer experience ecosystem
It is about much more than procurement
Many customer experience initiatives don't meet their full potential — or worse, fail completely — because companies don’t have a complete picture of the dynamics that go into creating it. In order to break from their tunnel vision, companies need...
October 27, 2011 6:02 PM Read Full Post
Supplier risk and performance management takes centre stage at Emptoris' customer event
There is an urgent need for procurement leaders to improve their risk monitoring and mitigation processes
Having attended Oracle’s customer event a couple of weeks ago, I wasn’t sure I’d be able to make it to Emptoris’s Empower event this year, but I'm glad I was able to attend. The quality of the external speakers, the...
October 24, 2011 7:10 PM Read Full Post
Mobility is the tail that will wag the UC dog
Momentum is building for broader adoption of unified communications
How much of your IT operating and capital budget will go to unified communications-related investments? I predict that spending by large distributed enterprises (defined as firms with 1,000 or more employees) on communications infrastructure and services will grow between 7%...
October 24, 2011 3:56 PM Read Full Post
IT doesn't solve business problems, so shadow IT proliferates
Effective management can consolidate your IT systems
Last Saturday, I moderated a three person panel at the Syntel annual customer meeting. While discussing the business's penchant for going around IT to buy IT solutions and services, an astute panel member and CIO said, "IT doesn’t solve business...
October 6, 2011 4:05 PM Read Full Post
Speaking of managing supplier risk...
Renewed focus is required for IT services vendors
My colleague, Lutz Peichert, recently wrote a blog about the need for continuous risk management as it relates to your IT supplier base. While his focus was more on monitoring software and hardware vendor risk, I want to step up...
October 3, 2011 12:34 PM Read Full Post
When planning to drive though a desert - make sure your car doesn't break!
Plan forward to aviod mishaps
Imagine the following: You’re about to embark on a road trip through the desert. Anyone who loves living would put the car they rely on into a repair shop prior to starting this journey to make sure that it doesn’t...
September 28, 2011 5:20 PM Read Full Post
SAP's acquisition of Crossgate fills significant gap in e-purchasing portfolio
Buyers need many-to-many networks with the scale to reach all their suppliers
Yesterday SAP announced its intention to acquire business-to-business (B2B) integration provider Crossgate. This was no great surprise, as SAP was already a part-owner and worked closely with the company in product development, marketing and sales activities. SAP will be...
September 22, 2011 6:51 PM Read Full Post
Change your mobility sourcing strategy to support personal devices
Too many organisations are resisting the inevitable
A growing number of workers own personal smartphones that they might want to use for work. However, IT support costs and security implications for personal mobile devices connected to the corporate network are unclear. As a result, sourcing and...
September 21, 2011 4:39 PM Read Full Post
Consumerisation, innovation and the future role of sourcing and vendor management
Are sourcing professionals at risk of becoming irrelevant?
Consumerisation, strategic partnerships and the demand from the business for emerging technologies are quickly becoming the key drivers of the Sourcing & Vendor Management (SVM) agenda. In fact, without SVM making significant changes in how it does business, many SVM...
September 16, 2011 3:48 PM Read Full Post
Steve Jobs departure doesn't change Apple's disregard for the enterprise
Multisourcing can protect business from vendor upheaval
No other name in technology carries as much reverence as Steve Jobs. His departure as CEO of Apple, combined with HP investigating a spinoff of their PC division, has a lot of companies wondering what further changes are in store.A...
August 26, 2011 12:13 PM Read Full Post
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