Sourcing and vendor management

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Forrester Research is a technology and market research company that provides pragmatic advice to global leaders in business and technology.

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Recent Posts

Negotiating with Microsoft in June

Do you take it to the wire or settle early?

June is a such great month - the days are getting warmer, Wimbledon merges tennis with strawberries and cream, the kids are all pleasantly subdued while revising and sitting exams, the World Cup is just around the corner, and (how...

Tags: applications, cost optimisation, forrester, microsoft, negotiation, office 365, software contract

In the grasp of a mobility, data, and multiplatform-driven future

Your choices on mobile strategy will determine your organisation's future

“The future is already here — it’s just not evenly distributed.” This popular quote hit home at the Global Mobile Internet Conference panel on meeting the challenge of global connectivity that I moderated earlier this month. Internet.org is a global...

Tags: advanced analytics, always addressable customer, analytics, behavioural analytics, bi, big data, business intelligence, data mining, digital disru, enterprise data warehouse, facebook, forrester, hadoop, predictive analytics, sentiment analysis

Now some IBM customers might have access to cheaper third party software support

Choice means leverage

Chief information officers are dedicating more of their budgets to what we call “systems of engagement” (technologies that help win, serve, and retain customers) rather than “systems of record” (back-office technologies). According to research here at Forrester, new business investment...

Tags: alui, forrester, ibm, oracle, origina, rimini street, sap, spinnaker support, tivoli, websphere

Forrester's inaugural software product development services wave

Technology now defines every product

We live in a time of digital disruption. The next generation of product development will require wholesale change to the types of skills companies need. As my colleague James Staten recently wrote, an earthquake in Silicon Valley is turning every...

Tags: applications, developers, forrester, innovation, product development, product development services, product development services 2.0, r&d outsourcing

Expect a call from your Oracle sales rep

Oracle's Q3 falls short of market expectations (again)

Oracle has missed revenue expectations for three quarters in a row now as its Q3 results fell short of market expectations. The company blamed currency fluctuations and the strength of the US dollar for this latest miss. The company reported...

Tags: applications, compliance, forrester, it business, licensing, oracle

Strategies for negotiating with Salesforce.com

A growing product set and new editions mean sourcing professionals need to be ready

Despite an increasingly crowded market of cloud applications, salesforce.com is still very much the “darling” of the SaaS world. Some evidence of the provider’s continued fast-paced growth? Strong stock market performance. On June 12, 2013, when salesforce.com announced the completion...

Tags: applications, cloud, cloud computing, forrester, it business, it management, saas, salesforce.com, software as a service, software negotiations

IBM SaaS: Heavy on choice - but light on plug and play

Big Blue has much to do on integration

IBM is making a big push into the SaaS space - boasting 100+ SaaS offerings and $1 billion plus in targeted investments. The good news for buyers is that the strategy is broad, flexible, and open. But, the downside is...

Tags: applications, cloud, cloud computing, forrester, ibm, outsourcing, paas, saas

Oracle vs Rimini Street ruling has significant implications

Impact goes far beyond third party support

I've just published a Quick Take report that explains why the Nevada District Court’s recent decision on some of the issues in the four-year-old Oracle versus Rimini Street case has significant implications for sourcing professionals — and, indeed, the entire...

Tags: 3sp, application outsourcing, application strategy & selection, application upgrades & maintenance, appliocations, cloud, contract negotiations, data centre outsourcing, forrester, it management, it management, it services, legal issues, oracle, outsourcing, packaged applications, software contracts, sourcing & procurement, sourcing strategy & execution, tech sector economics, technology pricing & licensing

How good is that BMC or CA end-of-year deal?

Should you call in the experts?

Many of you will be in the midst of a contract negotiation or maintenance renewal with BMC and/or CA at the moment, because both software vendors do a large proportion of their license deals in the January to March quarter...

Tags: applications, bmc, ca, it business, software asset management, software license, software license audit

Organisations to rapidly ramp up data services spend

Big data and analytics most likely to be contracted out

Improving the use of data and analytics is a top strategic priority for many companies. But organisations face major challenges ramping up their information management capabilities — in particular due to the combination of a brutal proliferation of new or...

Tags: applications, big data, data management, data management services, data services, forrester, it business