Sourcing and vendor management
Forrester Analysts
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Forrester Research is a technology and market research company that provides pragmatic advice to global leaders in business and technology.
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A new approach for dealing with the software giants
Sourcing professionals need a understand the balance of forces
Many clients ask me for help in dealing with very large software companies who, in their opinion, always seem to have the upper hand in negotiations. "How can I make myself less dependent on X?" they ask, or "how can...
June 12, 2013 4:39 PM Read Full Post
Tier II and alternate location outsourcing options
How to make the right choice
One of the major concerns of the sourcing community is that suppliers are unable to deliver the cost and service benefits that had been agreed upon at the start of the contract. As outsourcing contracts become more specific in requirements,...
April 19, 2013 5:35 AM Read Full Post
Mobile and video are embedding in UC
Thoughts from Enterprise Connect 2013
I recently attended Enterprise Connect 2013 where I had over two dozen one-on-one briefings with UC technology and services vendors. Highlights included Microsoft’s keynote by Derek Burney (Corporate VP, Skype Division) the content of which was almost entirely live-demos of...
April 4, 2013 11:47 AM Read Full Post
Sourcing strategies to drive digital disruption: Early and fast-evolving
Are business unit leaders driving you to bleeding edge technology?
Leading-edge executives at organisations drive growth, innovate, and disrupt industries through emerging technologies: social, mobile, cloud, analytics, sensors, GIS and others. 85% of executives in a recent survey shared that "the need to drive innovation and growth" would have a...
March 29, 2013 1:06 PM Read Full Post
Cisco Services can it deliver on growth plans?
Cisco uses software assets to transform services value proposition
As you’re all well aware by now, a perfect storm of technology innovations — including cloud, analytics, mobile, and social — is fundamentally disrupting the way your company engages with its customers (as well as employees and partners). For service...
March 18, 2013 12:35 PM Read Full Post
More thoughts on SAP's maintenance price hike
It should concern sourcing professionals and their CIOs
SAP's claims that its increase in price of standard support on new contracts by 5% from 15 July 15, 2013 is necessary: 'In order to ensure the same high level of quality support in the future.' hat justification is disingenuous,...
February 20, 2013 12:54 PM Read Full Post
Sharpen your skills to keep SVM relevant
Roles are becoming more complex and you are potentially more important
I needed to order a tool from Amazon.com recently, and I was greeted with a “New Year, New You” panel linking me to whole host of exercise equipment targeted to my lifestyle. Same old New Year’s resolution song-n-dance, right? Well,...
January 10, 2013 3:48 PM Read Full Post
IBM Global Business Services refines its business technology value proposition
I spent two days last week at an IBM Global Business Services (GBS) analyst event titled 'Transforming the Front Office'
The event was designed for IBM to share its view of the future of the technology marketplace with industry analysts — and of course speak about how IBM fits into that role.What’s clear is that IBM believes in the power...
November 23, 2012 3:27 PM Read Full Post
Microsoft's tablet and smartphone licensing: Still counting devices when the world only wants to count users
Over the last few years, there have been fantastic advances in technology that have brought us almost a billion smartphones and tablets
These handy mobile computers give us access to our Microsoft Windows and Office products anytime and from anywhere. No longer are we tied to the old clunky desktop device in the office. This is good stuff: It lifts the age...
October 26, 2012 3:00 PM Read Full Post
Sourcing and vendor management professionals' rising scope of responsibilities
In many organisations, marketing works autonomously from IT and SVM but often has large contracts
As part of my ongoing research into the product development services market, I took a step back to consider how sourcing and vendor management (SVM) professionals have seen their responsibilities increase as new sets of stakeholders start to rely and...
October 2, 2012 5:30 PM Read Full Post
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