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Practical advice for IT managers on everything from project management, technology selection, governance, risk and compliance to team building and HR, from ComputerworldUK.com's experts.
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The cost/quality conundrum: Getting the balance right
Many in the C suite start their forecasting from the wrong place
The holy grail of most CIOs is how to minimise their running costs without endangering the organisation’s operational efficiency or the quality of customer services. This mandate to cut - expressed as ‘Save x%’ - is passed down to the...
June 10, 2013 12:45 PM Read Full Post
Why bother benchmarking?
Context and the battle for continuous improvement
IT benchmarking can seem esoteric, dull or even nerdy - until you realise that it is can be a critical catalyst for business transformation. How so? Because as the saying goes: ‘You cannot aim to go somewhere unless you know...
May 9, 2013 12:37 PM Read Full Post
Gartner: CRM should be about earning customers for life
CRM needs proven framework to ensure that projects are approached on a balanced, integrated and strategic basis
A recent survey of 119 end-user organisations in Europe conducted by Gartner found that 48 per cent will increase their budget for customer relationship management (CRM) initiatives in 2013. Only five per cent will decrease their CRM budget this year,...
April 25, 2013 3:54 PM Read Full Post
Outsourcing: Beyond cheap labour
Skills, best practice and business alignment mean outsourcing is here to stay
Is the IT offshoring trend we have seen over the last few decades now beginning to reverse whereby outsourcers and their customers are beginning now to opt for an ‘onshoring’ alternative? It is true that traditional lower cost IT centres...
April 19, 2013 11:34 AM Read Full Post
Data centres: Taking control of TCO
Understanding why initial cost estimates differ so much from reality
Ask an enterprise about the TCO of its IT services and you would expect a swift answer. However, this will most likely be at best an estimate of the true figure. While this is acceptable for an off-the-cuff answer, it...
April 16, 2013 12:38 PM Read Full Post
Mobile: Cost reduction or business transformation?
Getting your head around a mobility strategy
Analyst group IDC is predicting that the mobility market will be worth $12.2 billion by 2015, so businesses and IT professionals and their suppliers, quite rightly think constantly about how they communicate with employees and customers. Mobility can enable employees...
April 16, 2013 11:17 AM Read Full Post
Big Data's reluctant forty percent
There are legitimate reasons for caution, but delay has a very high price
A worrying proportion of the Global 9000 - the 9,000 public companies reporting a billion dollars or more in revenue per year - are doing nothing, about Big Data. We recently commissioned an independent survey from King Research to find...
April 5, 2013 5:51 AM Read Full Post
MDM: Harnessing the power of your data
Master Data Management isn't the sole prerogative of large enterprises
The ever-growing volume and complexity of data presents businesses with a complicated mix of challenges and opportunities. If this data can be harnessed into an accurate, useable form, it conceals an opportunity to gain insight that can then be used...
April 4, 2013 6:37 AM Read Full Post
The Test Data Warehouse - managing quality into your data
Learning from the library
We established in my last article that quality can’t simply be tested into software, but as Philip Crosby (1926-2001) eloquently suggests, it ‘has to be the result of a carefully constructed cultural environment. It has to be part of the...
March 18, 2013 7:23 PM Read Full Post
Licensing under virtualisation - time for change
Why software licences need to be updated
Virtualisation has been the darling of CIOs for many years, and for good reason. By driving significant operational efficiencies and paving the way for cloud computing, virtualisation has enabled IT to be more flexible, dynamic and cost-effective. The popularity of...
March 15, 2013 1:27 PM Read Full Post
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