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Forrester Research is a technology and market research company that provides pragmatic advice to global leaders in business and technology.
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BMC Software goes private - what it means for users
No short term risk but some products will face the axe
BMC Software has signed a definitive agreement to be acquired by a private investor group led by Bain Capital and Golden Gate Capital together with GIC Special Investments Pte Ltd (“GIC”) and Insight Venture Partners (collectively, the “Investor Group”). Under...
May 9, 2013 11:52 AM Read Full Post
So Capita gets ITIL but will people finally 'get' ITIL?
Better service delivery everyone?
It’s not often that I get to write about breaking news in the IT service management (ITSM) world but this definitely is it (I think the last time was this). Well I say “breaking news,” many of us were talking...
April 26, 2013 4:07 PM Read Full Post
OpenStack Summit Report
Real customers building better products faster with open-source cloud
At the OpenStack Summit in Portland last week, the open-source cloud platform got real, to echo Forrester's cloud team predictions for 2013. At the busy gathering attended by over 2,400, suits mingled effortlessly with hoodies and deep-tech design committee meetings...
April 24, 2013 12:13 PM Read Full Post
IT Service Management benchmarks - for you, by you
A selection of community-based service stats
In a previous blog post, SysAid - a provider of IT management solutions - was kind enough to share some metrics/performance snapshots collected from its customers. As a quick recap, SysAid captures service desk benchmarking information through its customers’ use...
April 22, 2013 5:32 PM Read Full Post
Collected insights on Microsoft's Q3 performance
The Windows installed base gives Microsoft power to get up to speed on mobile and cloud
There is plenty of speculation in the industry this quarter about the future of Microsoft given the challenges facing Windows 8. Microsoft reported flat revenues in the Windows Division today, citing the transition in the PC industry overall. The good...
April 22, 2013 2:48 PM Read Full Post
OpenStack goes Grizzly, Azure IaaS goes live
No big deal, and that is good
The OpenStack Foundation and Microsoft have released major updates to their cloud platforms and frankly there’s nothing really new or exciting here - which is a good thing. Sure, there were over 250 new features added in the Grizzly release...
April 18, 2013 5:22 PM Read Full Post
Bring back the start button, Microsoft...
Users are voting with their mouse, creating problems for IT support
ZDNet’s legendary Microsoft watcher Mary Jo Foley reported on an intriguing possibility for the rumored forthcoming Windows Blue update to Windows 8: That Microsoft could bring back the Start Button for desktop mode and/or allow users to boot directly to...
April 18, 2013 3:08 PM Read Full Post
IBM makes major commitment to flash
Elements of Big Blue's offering may not be unique but the package sets a benchmark
In his 1956 dystopian sci-fi novel "The City and the Stars", Arthur C. Clarke puts forth the fundamental design tenet for making eternal machines, "A machine shall have no moving parts". To someone from the 1950s current computers would appear...
April 16, 2013 11:42 AM Read Full Post
Hyper-portability of tablets drives worker productivity
Workers using more apps, in more places, on more devices than ever before
Technology’s value to a business derives at least in part from its ability to increase productivity. The 1987 Nobel Prize winning economist Robert Solow demonstrated that technology increases the productivity of both capital and labour to create economic growth. Some...
April 3, 2013 2:25 PM Read Full Post
The importance of customer 'choice' in ITSM tool selection
Hybrid ITSM anyone?
The recent Forrester SaaS for IT Service Management (ITSM) Market Overview has proved popular but I thought it wise to step back from its focus on SaaS for a moment to talk about “choice.” That is choice of delivery model...
March 28, 2013 12:10 PM Read Full Post
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