Implementation Diary
Implementation Diary
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About Author
Paul Hardy is the Head of Service & Support at Informa plc. In his role Paul is responsible for Informa’s technical services, IT support, supplier management and service delivery. Most recently he has undertaken the project manager role for Informa’s move to an IT Service Management platform, encompassing ITILv3.
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Here we go, a warts and all story of our latest project
Addressing mid to long term goals for IT Service Management
A bit about where I work. Informa plc is a leading international provider of specialist information and services for the academic and scientific professional and commercial business communities. It has over 150 offices in more than 43 countries. We are...
November 25, 2010 5:15 PM Read Full Post
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