HART of Outsourcing
Martyn Hart
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Martyn Hart, chairman of the National Outsourcing Association, looks at the lessons to be learnt from the IT and business news
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Despite negative attention, outsourcing works
Martyn Hart, Outsourcing, public sector, National Outsourcing Association, IT management,
by Martyn Hart
“Don’t let the actions of a few determine the way you feel about an entire group. Remember, not all German’s were Nazis,” said Erin Gruwell, an American high school teacher so unorthodox and inspirational that ABC News commissioned a documentary...
September 5, 2012 11:04 AM Read Full Post
NAO: Twenty five years of outsourcing
Where technology - the enabler and money –the motivator meet to drive business improvement
by Martyn Hart
The National Outsourcing Association is 25 years old this year - a quarter of a century advocating excellence in outsourcing. That’s a long time. But however long you perceive the length of time you’ve been in the game, unless you...
July 6, 2012 2:18 PM Read Full Post
Recognising excellence in outsourcing through the NOA Awards
It's time to get your case studies together and highlight your innovations for the chance to win one of five awards
by Martyn Hart
Beneath the glamour and glitz of nearly every awards ceremony lies the same commitment to recognising excellence. The NOA Awards (NOAA), now entering its ninth year, continues to identify the quality of work and effort that members of the...
May 23, 2012 12:49 PM Read Full Post
Innovation and transformation: do it for the right reasons
Contracting for innovation may not work. You need to be more sophisticated
by Martyn Hart
While cost-cutting is the core goal for most outsourcing ventures, suppliers are always keen to make sure that innovation is also a priority of the contract. However, while it is all well and good to outsource a process and agree...
May 9, 2012 10:01 AM Read Full Post
Offshoring - SMEs not feeling the full benefit
Local-sourcing and nearshoring is your best outsourcing option right now
by Martyn Hart
Speaking about offshoring with a few of our SME members recently, they were telling me that for smaller companies, offshoring manufacturing isn’t quite as attractive as it used to be. It’s not just rising travel costs and international political turbulence proving...
April 18, 2012 3:57 PM Read Full Post
George Osborne's budget - not mindful of the skills gap
Addressing the problem of talent could reduce the need for offshoring
by Martyn Hart
"We shouldn't be shy about identifying our successful industries and reinforcing them," said George Osbourne in today’s budget, as he outlined his plans to give British businesses "the self-confidence to: invest, expand, hire, innovate and be the best." Whilst we...
March 23, 2012 12:48 PM Read Full Post
Work like Sherlock with business analytics
IBM might have Watson, but you need Holmes
by Martyn Hart
“You know my method. It is founded upon the observation of trifles,” said Sherlock Holmes. And maybe surprisingly, the Victorian sleuth is a lucid commentator on a major outsourcing trend for 2012: Business Analytics. Analytics is a singular topic at...
February 23, 2012 10:39 AM Read Full Post
Stand up and fight, or stand and deliver
Are you willing to pay up for the modern highwaymen?
by Martyn Hart
There’s much ado about cyber-crime at the moment. Last week’s report by McAfee and the Security & Defence Agenda, Cyber Security: The Vexed Question, considered the opinions of 330 policymakers and cyber security experts in government, business and academia worldwide....
February 10, 2012 12:54 PM Read Full Post
Innovation is often a bricolage
Can you innovate like Renew?
by Martyn Hart
Necessity is the mother of invention. And when the City of London decided it had a litter problem, it turned to some rather inventive outsourcers to solve it. There are many definitions of innovation outsourcing. The NOA innovation Steering Committee,...
February 6, 2012 12:13 PM Read Full Post
Cop shop outsourcing loophole must go
IPCC's lack of jurisdiction over outsourced contractors is bizarre
by Martyn Hart
It seems quite simply absurd that the Independent Police Complaints Commission (IPCC) does not have jurisdiction over outsourced workers that guard detainees in police stations. These people are working within police stations, working alongside policemen, doing police-like work. The notion...
November 1, 2011 2:33 PM Read Full Post
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