HART of Outsourcing

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Martyn Hart, chairman of the National Outsourcing Association, looks at the lessons to be learnt from the IT and business news

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Despite negative attention, outsourcing works

Martyn Hart, Outsourcing, public sector, National Outsourcing Association, IT management,

“Don’t let the actions of a few determine the way you feel about an entire group. Remember, not all German’s were Nazis,” said Erin Gruwell, an American high school teacher so unorthodox and inspirational that ABC News commissioned a documentary...

Tags: it management, martyn hart, national outsourcing association, outsourcing, public sector

NAO: Twenty five years of outsourcing

Where technology - the enabler and money –the motivator meet to drive business improvement

The National Outsourcing Association is 25 years old this year - a quarter of a century advocating excellence in outsourcing. That’s a long time. But however long you perceive the length of time you’ve been in the game, unless you...

Tags: bpo, business process outsourcing, it business, national outsourcing association, outsourcing, public sector

Recognising excellence in outsourcing through the NOA Awards

It's time to get your case studies together and highlight your innovations for the chance to win one of five awards

Beneath the glamour and glitz of nearly every awards ceremony lies the same commitment to recognising excellence. The NOA Awards (NOAA), now entering its ninth year, continues to identify the quality of work and effort that members of the...

Tags: national outsourcing association, outsourcing

Innovation and transformation: do it for the right reasons

Contracting for innovation may not work. You need to be more sophisticated

While cost-cutting is the core goal for most outsourcing ventures, suppliers are always keen to make sure that innovation is also a priority of the contract. However, while it is all well and good to outsource a process and agree...

Tags: hm revenue and customs, ibm, innovation, national outsourcing association, outsourcing, phil pavitt, supply chain

Offshoring - SMEs not feeling the full benefit

Local-sourcing and nearshoring is your best outsourcing option right now

Speaking about offshoring with a few of our SME members recently, they were telling me that for smaller companies, offshoring manufacturing isn’t quite as attractive as it used to be. It’s not just rising travel costs and international political turbulence proving...

Tags: applications, offshoring, risk, sme

George Osborne's budget - not mindful of the skills gap

Addressing the problem of talent could reduce the need for offshoring

"We shouldn't be shy about identifying our successful industries and reinforcing them," said George Osbourne in today’s budget, as he outlined his plans to give British businesses "the self-confidence to: invest, expand, hire, innovate and be the best." Whilst we...

Tags: budget, careers, education, offshoring, outsourcing, skills, talent, unemployment

Work like Sherlock with business analytics

IBM might have Watson, but you need Holmes

“You know my method. It is founded upon the observation of trifles,” said Sherlock Holmes. And maybe surprisingly, the Victorian sleuth is a lucid commentator on a major outsourcing trend for 2012: Business Analytics. Analytics is a singular topic at...

Tags: analytics, business analystics, business intelligence, gartner, it management, martyn hart, nao, national outsourcing association

Stand up and fight, or stand and deliver

Are you willing to pay up for the modern highwaymen?

There’s much ado about cyber-crime at the moment. Last week’s report by McAfee and the Security & Defence Agenda, Cyber Security: The Vexed Question, considered the opinions of 330 policymakers and cyber security experts in government, business and academia worldwide....

Tags: defence, hacking, law, outsourcing, security

Innovation is often a bricolage

Can you innovate like Renew?

Necessity is the mother of invention. And when the City of London decided it had a litter problem, it turned to some rather inventive outsourcers to solve it. There are many definitions of innovation outsourcing. The NOA innovation Steering Committee,...

Tags: corporate social responsibility, green, innovation, london, outsourcing, public sector, renew

Cop shop outsourcing loophole must go

IPCC's lack of jurisdiction over outsourced contractors is bizarre

It seems quite simply absurd that the Independent Police Complaints Commission (IPCC) does not have jurisdiction over outsourced workers that guard detainees in police stations. These people are working within police stations, working alongside policemen, doing police-like work. The notion...

Tags: ipcc, nao, national outsourcing association, outsourcing, police