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How to avoid the mobile goat rodeo
Tackle the chaos and confusion before it tackles you
Mobility in the enterprise is a goat rodeo waiting to happen. Are any of these things going on in your company? Building customer mobile apps that don't tie into the .com site.Coding for iPhones while leaving Android phones unserved.Forcing a session login...
October 24, 2011 3:39 PM Read Full Post
Corporate IT is not dead
Consumerisation could free up time to transform the business
Last week the New York Times Bits blog published an article with some recent Forrester data we published entitled "IT Departments Lose Their Clout Over Phone Choices".The article got all the data facts right about people provisioning their own technology,...
September 26, 2011 6:14 PM Read Full Post
Driving business excellence with formal global networks
Doing enterprise knowledge sharing effectively
Perhaps no one understands better than Dan Ranta, Director of Knowledge Sharing at ConocoPhillips, that the challenge of sharing knowledge is very real, while the potential pay off can be large. Seven years ago, ConocoPhillips launched a large initiative to...
September 26, 2011 3:33 PM Read Full Post
RIM's tablet night terrors
Wake up and face reality
Picture this. There's a hot new market adjacent to one you've dominated for years. You have the design team, engineering staff, retail distribution and corporate buyer relations to build and sell that adjacent product. Okay, so you don't have all the...
September 19, 2011 3:13 PM Read Full Post
The enterprise social landscape enters teen years
The future for social vendors
At Forrester we have published our first Enterprise Social Platform Wave. I first entitled this blog "Enterprise Social Landscape Matures" but then realised that while the market has moved dramatically forward, it's hardly mature. Rather than mature, it often reminds...
September 14, 2011 8:16 AM Read Full Post
Harness the voice of the employee for competitive advantage
Are you an employee-obsessed firm?
What's a customer-obsessed company? One that is deeply committed to know and engage with its customers. The three winners of our 2011 Voice of the Customer award, Adobe, Fidelity and Jet Blue, don't just train employees to deliver great customer...
September 8, 2011 3:14 PM Read Full Post
Salesforce wants to be the collaborative interface between your business and the market
Chatter aims to be the only social network your business will ever need
While the Metallica concert and guest appearances by MC Hammer and Neil Young during Marc Benioff's opening keynote made Saleforce.com's Dreamforce 2011 entertaining, my principle reason for venturing out to San Francisco was to hear Salesforce's vision for how it...
September 2, 2011 3:24 PM Read Full Post
Mobilise your content & collaboration applications
Effective and efficient tools to mobilise your business applications
A quick reality check: our content and collaboration systems have been with us since we first put PCs on desktops. Today, these systems are pervasive in our workflow, our work lives and our work cultures. Need proof? Here are some...
August 29, 2011 3:34 PM Read Full Post
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