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What "design for mobile first" really means
Mobile customer engagement - American Airlines gets it right
It's been three months since we published "Mobile Is the New Face of Engagement," and we've learned a lot by listening to CIO customers and industry professionals talk about the stories and strategy of mobile engagement. The thing that leaves...
May 16, 2012 4:25 PM Read Full Post
We're all lean startups now
FIgure out the right thing to do, and do it quickly
Eric Ries' Lean Start-up started on a blog, became a best-selling book, and is now a thriving global movement. (There's a slick overview of the evolution here.) Despite the title, and some of Ries' arguments, its popularity can't be attributed...
May 8, 2012 11:06 PM Read Full Post
Google Drive could be huge
Is Google chasing part of the Sharepoint market?
Google this week announced Google Drive as a solution to store, share and synchronise content across multiple devices. Big deal? Yes, this could be a very big deal. Why? Here's the deal: Up until now Google has addressed the enterprise...
April 27, 2012 9:18 AM Read Full Post
Consumerisation and the nagging IT expectations gap
Keeping pace with change
Occasionally, I take a look back at my research and see what we got right, and what we got wrong. In 2008, we wrote "Embrace The Risks And Rewards Of Technology Populism" to describe what we saw as the inevitable...
April 17, 2012 1:40 PM Read Full Post
Organisations creating an information governance programme are entering virgin territory
Creating governance programs that separately address structured (data) or unstructured (content) can be a daunting task for any organisation. Most organisations are just now addressing the governance issues that help ensure that their information, both data and content, is trustworthy...
March 31, 2012 2:36 PM Read Full Post
How a few CIOs use the crummy economy and a bit of data to accelerate IT strategy
Could economic uncertainty actually be helping IT leaders accelerate plans for the future?
My latest Forrester CIO client visits tell me economic uncertainty is actually helping IT leaders accelerate plans for the future. Sounds counterintuitive, right? Perhaps it’s just because I started in Europe, where the hourly ups and downs of sovereign debt...
March 8, 2012 6:19 PM Read Full Post
Apple's new iPad in the enterprise
Laptop replacement gets closer
As my colleague Sarah Rotman Epps so aptly observes: the third generation of iPad is a gut renovation masquerading as incremental innovation. The new iPad looks basically the same but now carries a snappy 4G radio and a much more powerful...
March 8, 2012 5:09 PM Read Full Post
Apple's New iPad: laptop replacement gets closer in the enterprise
Can you wait for for Windows 8 tablets?
The third generation of iPad is a gut renovation masquerading as incremental innovation, as my colleague Sarah Rotman Epps so aptly observes: . The new iPad looks basically the same but now carries a snappy 4G radio and a...
March 8, 2012 9:18 AM Read Full Post
YouSendIt expands its cloud file services for the enterprise
Could your business use cloud file sending?
In 1996, a would-be MIT entrepreneur pitched me on this idea: "What if we could package up huge files like engineering drawings and email them to people instead of FedExing them?" I listened politely, but it all seemed a little...
March 7, 2012 3:45 PM Read Full Post
A billion smartphones require new systems of engagement
Sixty percent of Salesforce.com traffic is via smartphones. That's the future
It's a technology big idea: that organisations can best serve their customers, partners, and employees with new "systems of engagement." (Thanks to Geoff Moore for permission to define and use his term.) Let us explain why.First, the logistics. John McCarthy...
February 15, 2012 9:42 AM Read Full Post
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