App dev & programme management

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Forrester Research is a technology and market research company that provides pragmatic advice to global leaders in business and technology.

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Recent Posts

The Future Of Digital Experience Technologies

Think capabilities not just technology

Delivering great multichannel digital experiences isn't as easy as plugging in new software and calling it a day. Digital customer experience success comes from combining many elements: a big-picture vision, short- and long-term strategic planning, shifts in roles and responsibilities,...

Tags: applications, data, digital experience, forrester, it business, marketing

The Forrester Wave: Enterprise Business Intelligence Platforms, Q4 2013

Making sense of a crowded market

The majority of large organisations have either already shifted away from using BI as just another back-office process and toward competing on BI-enabled information or are in the process of doing so. Businesses can no longer compete just on the...

Tags: actuate, analytics, applications, bi, business intelligence, forrester, hadoop, ibm, microsoft, olap, oracle, sap, sas, tibco

"People Problems" stymie CRM initiatives

Effective change management is the key to CRM

To succeed in the age of the customer, business and IT professionals who support front-office business processes cannot afford failed technology initiatives. But how do you acquire and deploy the appropriate supporting technologies and lead and sustain the necessary organisational...

Mobile BI - a stealth revolution in information delivery?

The final democratisation of business intelligence

Having business applications available while away from the office is nothing new; neither is using mobile devices as an integral part of a business process. Until recently, however, the former has mostly consisted of standard PC applications running on a...

Tags: applications, bi, business intelligence, forrester, tablets

Take a lesson from Healthcare.gov

Avoid website development flops

“We’re in charge of developing your new website. You can have it good, fast, or cheap. Pick two.” How many times have you heard (or said) something like that on a digital experience project? With any digital initiative, one of...

Tags: agile, agile-development, application development, applications, digital experience, dx, egovernment, forrester, public sector, web development

Faster, sooner, better: What's changing in agile development?

Let's make Agile work before embarking on Agile 2.0

I hear people talking about Agile 2.0 a lot. But when I look at what’s happening in the application development and delivery space, I see that many organizations are just now starting to experience Agile’s true benefits, and they’re not...

Tags: agile, agile-development, app dev, applications, dev ops, forrester, scrum, waterfall

Oracle's customer service portfolio

Thoughts on Oracle Open World 2013

This was my fourth time attending Oracle OpenWorld in as many years. The show drew a large crowd this year, topping 60,000 attendees. I focused on customer service sessions highlighting the Oracle RightNow, Oracle Siebel, and Oracle Knowledge (InQuira) products....

Tags: application development, applications, endeca, forrester, oracle, oracle openworld, rightnow technologies

Want to join the API economy? Here's how

Doing more than simply providing APIs

You may be delivering web or mobile apps, delivering data or services through an API, or looking to monetize your data through the data economy, or even all of the above, but if your firm has realized that it needs...

Tags: api, application programming interface, applications, business, forrester, google, strategic management, web apis

Information Fabric 3.0: The Next Generation Of Data Virtualisation

The only question is, how long will you delay implementing data virtualisation?

For decades, firms have deployed applications and BI on independent databases and warehouses, supporting custom data models, scalability, and performance while speeding delivery. It’s become a nightmare to try to integrate the proliferation of data across these sources in order...

Tags: data integration, data management, data quality, data security, data services, data virtualisation, forrester, information fabric, integration, masking, modeling, real-time

How to succeed with CRM: The critical success factors

Process, people, strategy and technology

To succeed in the Age of the Customer, business and IT leaders that that support “front-office” business processes cannot afford failed technology initiatives. CRM technology projects can be costly, affect many employees within the organisation, and can suffer from a...

Tags: bpm, crm, crm deployment, customer experience, customer service, forrester, scrm